Support delivered from the experts that build the product
Scale and deploy with confidence and guarantee that your business gets the support from the same people that brought you Razuna.
We see our open source support offering not only by responding to emails or forum inquiries. We want to help you to succeed in what you do best. The experts behind Razuna are here to help you, when you need it and with no compromise!
We also believe in an open communication with no hidden costs. Thus find our subscription plans below. Contact us for a subscription purchase or for any other support need.
|
Free |
Basic |
Silver |
Gold |
Platinum |
|---|---|---|---|---|---|
per CPU/Year |
0 |
€779 |
€2599 |
€3879 |
€6449 |
Software |
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Applicaton delivery |
download |
download |
download |
download /DVD |
download /DVD |
VMWare/Amazon/Flexiscale/Xen Appliance (Linux and all applications preinstalled. Ready for deployment) |
No |
Optional |
Optional |
Optional |
yes |
Subscription Features |
|||||
Web-based Case Management |
yes |
yes |
yes |
yes |
yes |
Phone-based support |
|
|
business hours |
24x7 |
24x7 |
Max Initial Response Time |
|
2 business days |
4 hours |
2 hours |
1 hour |
Support Access |
Forum |
business hours |
business hours |
24x7 |
24x7 |
Number of Incidents |
|
2 |
unlimited |
unlimited |
unlimited |
Emergency Response Time |
|
|
|
1 hour |
30 min. |
Emergency Bug Fix Escalation |
|
|
|
yes |
yes |
Indemnification |
|||||
Indemnification |
|
|
|
|
yes |
Software Updates |
|||||
Quarterly Service Packs |
|
yes |
yes |
yes |
yes |
Monthly Rapid Updates |
|
yes |
yes |
yes |
yes |
Technical Alerts |
|
yes |
yes |
yes |
yes |
Consultative Support |
|||||
Installation Troubleshooting |
|
|
yes |
yes |
yes |
Remote Troubleshooting |
|
|
|
yes |
yes |
Performance Tuning |
|
|
|
|
yes |
Customer Code Review: CFML |
|
|
|
|
yes |
Customer Code Review: Database |
|
|
|
|
yes |
*Business-Hours are: Mo-Fr. 9am-12pm 2pm-5pm |
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Individual Support Incidents
If you're not sure you need a full Support License, you can purchase direct support from our team on a per-incident basis.
1 Incident €300
5 Incident €1300